Returns Policy

Returns Policy

Last updated: 15 July 2025

We accept returns on eligible footwear within 14 days of delivery, in accordance with UK consumer rights.

To Qualify for a Return

• Items must be unworn, undamaged, and in original condition

• Must include original packaging (e.g., shoe box or protective bag)

• You must contact us before sending the item back

To request a return, please email us at:
📧 support@cloudslipper.co.uk

We will provide return instructions and the appropriate return address.

Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or faulty.

Non-Returnable Items
We cannot accept returns for the following:

• Items marked as final sale

• Customised or personalised products

• Used or visibly worn footwear

Refunds
Once we receive and inspect your return, we will notify you by email.

If the return is approved:

• A refund will be issued to your original payment method within 5–7 business days

• Original shipping fees are non-refundable, unless the product was defective or incorrect

Faulty or Damaged Items
If your item arrives damaged or defective, please email us within 48 hours of delivery and include:

• Your order number

• Clear photos of the item and packaging

We will resolve the issue promptly with a replacement or full refund, depending on your preference and stock availability.

Exchanges
We do not offer direct exchanges.
If you would like a different size or style, please:

• Return the original item for a refund

• Place a new order separately

Contact Us
For return or refund enquiries, contact our support team:

Cloud Slipper Ltd
📍 48 - 52 Penny Lane, Mossley Hill, Liverpool, Merseyside, L18 1DG, United Kingdom
📧 support@cloudslipper.co.uk
📞 +44 7949 238617